Santander UK has expanded its partnership with US enterprise tech provider NCR Corporation by selecting the firm’s ATM-as-a-service solution to run its self-service network of ATMs.
NCR will upgrade, connect and run Santander UK’s network of more than 1,700 ATMs.
The bank, which currently serves more than 14 million customers across the UK, will specifically shift the operational management of its self-service channel, including software, transaction processing, cash management, ATM monitoring, help desk, hardware maintenance and more, to NCR.
Santander chief operating officer of everyday banking, Kirsty Lacey, says having NCR running the bank’s ATM network will provide its customers with a better self-service banking experience and greater ATM availability, while also simplifying operations for Santander and enabling it to provide a more sustainable service.
Frank Hauck, president and general manager, NCR Banking, says financial institutions can “enhance customer service and accelerate innovation, with reduced cost and complexity”, when outsourcing their self-service channel.
NCR is set to split into two publicly traded firms – one focused on digital commerce, the other on ATMs – by the end of 2023.
The company says the split will “unlock value” for its shareholders by creating two firms that can pursue independent growth strategies.